"I just got the new nuts and want to thank you very much. By the way, I could already convince several of my friends to switch to the Bravo shoulder rest which was not very difficult; once they have tried it, they were overwhelmed by the sound quality improvement and immediately bought one."

"[The Kun Bravo] has got to be the best fitting shoulder rest in the world. It's also very luxurious with the maple wood and the brass fittings."

"We received the replacement end member…thank you so much for your ever so prompt attention to this matter. Not many companies these days stand behind their products as your company did. My younger son was in need of his first violin shoulder rest. I know there are cheaper ones on the market but after this situation I went out and bought him a Kun."

"I have been using the Super Kun rest since 1990. The violin is beautiful and the Kun rest is the greatest thing for me, helping me play at a level I never thought possible. It's relaxing to use and I don't get the mark on my neck that I used to get."

"I am writing to thank you for the replacement shoulder rest piece you sent to my son. The incredibly prompt and personal service we received is a reassuring testimony that there are still businesses out there that actually do care, and back their word up."

"Our community has a very fine strings programme that they offer to students beginning in the fourth grade. I will be sure to let the strings teachers all know the product quality and customer service standards that your company embraces. Your response is a testament to the Kun Shoulder Rest brand."

"The missing part for my shoulder rest came in the mail. It fits perfectly. Thank you so much for your kindness! I had no idea how awful my violin position had become until I put my shoulder rest back on. I have nothing but good things to say for your product and the kind understanding of your company."

"It is the extra service and performance after the sale that keeps the Kun rest company head and shoulders above the rest of the market."

"After many years of using your shoulder rests, I decided to pass on my Kun Super to my 11 year-old son, and purchase the Bravo. The Kun Bravo's design, curly maple and polished brass parts make it the perfect shoulder rest to complement my 1800s violin. The Bravo is definitely a must-have for the professional violinist. It is also very durable and good-looking."

"Thank you for your excellent customer service and high quality attention. You made us even more loyal to Kun!"

"Kuns are very well-made and the new one works great. I find it the most comfortable shoulder rest for me."